University Ear, Nose & Throat of Northeastern NY, LLP
35 Hackett Blvd
Albany , NY 12208
Phone: (518) 262-5575
Fax: (518) 262-6670
Email: admin@universityent.com
Office hours:
Monday - Friday by appointment only: 8:00am - 4:30pm
Evening hours available on a limited basis
Directions:
To our office - click here
To Albany Medical Center - click here
Valatie Medical Arts
1301 River Street (intersection of Route 9 and Rt 203)
Valatie, NY 12184
Phone: (518) 262-5575
Office hours:
Wednesday mornings (Dr. Parnes)
Directions:
Driving Directions To Valatie Medical Arts - click here
One West Medical
1 West Avenue
Suite #300
Saratoga Springs, NY 12866
Phone: (518) 584-0011
Fax: (518) 584-0043
Directions:
Driving Directions To One West Medical - click here
Thank you for choosing University Ear, Nose & Throat for your healthcare needs. The following are policies of our office established to help us better serve you.
Referrals - FAX to (518) 262-6670
You are responsible for knowing whether your insurance requires a referral - and subsequently obtaining that referral. Referrals should be requested from your Primary Care Physician a week prior to your appt here in order for them to process the referral and fax it to us. If we have not received the referral at the time of your appointment, you may reschedule or sign a waiver stating that you understand you may be billed for your office appointment and any associated procedures if we do not receive an effective referral within two business days.
Co-Payments
We require co-pays at the time of service. If you are not prepared to pay your co-pay, there will be an additional $15.00 to bill you. We accept cash and personal checks, as well as Visa and Mastercard. Co-pays are part of your contract with your insurance company and we are not at liberty to void those fees.
Prescription Refills (518) 262-6976
When requesting prescription refills, please leave your name, date of birth, telephone number, name and phone number of your pharmacy and the name, dose and quantity of medication needed. Except for emergencies, we require two (2) business days (Monday - Friday) to process your request. If your insurance company requires pre-authorization, there will be additional time required.
Disability Forms and Out-of-Work/School Letters (518) 262-6365
Please be specific in providing exact and detailed information when requesting a letter for work or school. If you need a form completed for an insurance company, please provide instructions for the return of that form to you, the insurance company directly, etc. Such forms/letters require at least 3-4 days to process, especially if the form requires a doctor's signature or additional information which only the doctor can provide.
Medical Records Release (518) 262-6983
Requests for medical records must be made in writing (faxed, mailed or in person) and signed by the patient or legal guardian. Except in the case of emergencies, please allow 5 business days to process your request.
Billing Questions (518) 262-1438
Our insurance claims are processed by an outside agency, Medical Associates. If you have questions regarding your statement, please call the number listed on that statement. If you have further questions or concerns about our billing policies or Medical Associates cannot help you, please contact Kevin, our Billing Coordinator.
Radiology Films
You are responsible for bringing any necessary radiology films to our office at the time of your appointment. If the doctor does not need to keep them for further review, they will be returned to you. If surgery is scheduled, the films will be taken from the operating room following your surgery and sent to the Albany Medical Center film room. They will then return the films to the facility from which they were obtained. If you wish to have your films returned directly to yourself, please let us know so that we can make appropriate arrangements.
Surgery Scheduling
The numbers for scheduling surgery are:
Dr. Parnes, Galati and Silver: Dianna 518-262-5896
Dr. Mouzakes and Falk: Joan 518-262-5054
Self-Pay Patients
If you do not have insurance, you will be required to provide payment of $100 in advance of your appointment. If there are additional charges, you will be billed. However, if surgery is indicated, we will require payment prior to the procedure. We utilize a sliding fee scale and will discount our fees based on your income. Please bring a copy of last year's income tax forms and proof of income to your appointment so that surgery scheduling will not be delayed.
